Gigi Giannoni

As Senior Vice President, CX& Customer Experience, Gigi Giannoni leads the company’s efforts in bringing a strategic expanded customer experience perspective to the identification of product/market opportunities. Balanced with an execution focus, this role leads initiatives and is a catalyst for change, that puts the customer first with a focus on excellence. As part of the CX role, Gigi oversees the customer journey and projects related to the company’s centralization efforts. She is also responsible for establishing the short-term objectives and long-term strategic vision for the company's marketing efforts, overseeing the creation, implementation and execution of marketing and creative deliverables. Gigi also manages all company public relations efforts. With over 35 years of expertise in real estate, Gigi brings expertise not only in multi-family, but also in the hospitality, active adult, and for-sale industry. She speaks fluent Spanish and has her Masters in Management from Florida Institute of Technology.  

Industry involvement includes roles as a speaker, advisor and/or board member with groups such as MFE, NMHC, RETTC, AIM, in addition to several private industry-related companies.