Centralization in multifamily real estate is a hot topic, with some viewing it as a trendy term lacking clear advantages while others see it as a strategic approach to address workforce challenges and meet rising service expectations. As hiring and retention dynamics shift, centralization offers an opportunity to redefine workplace roles and leverage technology for productivity gains. As centralization gains traction as a proven business strategy, this session explores what this means for the human side and what to consider your decision-making.